Administrative Support Associates specializes in business etiquette, customer service, and professional development training services for corporations, government agencies, professional associations, colleges and universities, small businesses, and individuals.  We work with our clients to help them gain a competitive edge by strengthening their professionalism, corporate image, and productivity to increase profits.  We facilitate on-site trainings through seminars, workshops, keynotes, and private etiquette consultations.

After years of interviewing job candidates and observing employees who lacked good manners and business etiquette skills, Shawn created the Success with Etiquette™ Training Program to help your employees enhance their business and social skills to project a poised, polished, and professional image to create a positive first impression and exceed your customer expectations!

Success with Etiquette™ teaches valuable strategies to help your employees understand the principles of proper etiquette and how dress, body language, communication and social skills can enhance or undermine your corporate image, workplace success, business growth, and reputation with clients and customers.  Practicing good manners shoud be a way of life and business etiquette can be one of your most valuable assets that differentiate you from the competition.

Your global image should represent a universal standard of professionalism and good manners that does not waiver. Negative first impressions and bad manners are deal breakers. The cultivation of professionalism is an integral part of your business development that enables you to build effective relationships to gain access to opportunities.

Success with Etiquette™ gives your employees the tools they need to polish your interpersonal “soft” skills to become socially at ease and adept in diverse business and social settings. The program benefits all professional levels and will enable your business to implement uniform standards of excellence to reinforce your corporate values to supervisors, managers, executives, and front-line employees with regard to appearance, attitude, speech, conflict resolution, and delivering superior customer service to create a positive first impression.

The Success with Etiquette™ Training Program is highly interactive, educational, and entertaining. Trainings are customized to your specific needs and we offer you the flexibility to add or highlight topics related to your particular situation. Materials covered benefit all industry sectors and professional levels - basic, intermediate, advanced and executive.

Success with Etiquette™ Training Syllabus:

Principles of Business Etiquette Impact of First Impressions Introductions & Handshakes Professional Image & Grooming Dress For Success  Positive Attitude & Demeanor Networking to Build Relationships Teamwork & Conflict Resolve Exceptional Customer Service

Etiquette for Professionals (Physicians, Attorneys, Technical Professionals) Interview & Resume Tips  New-Hire Business Etiquette Telephone Etiquette  Email Netiquette Gender Neutral Etiquette Business Dining Etiquette The Art of Thank You!

TO BOOK A KEYNOTE OR SEMINAR CONTACT US AT 202.352.3166 or shawng@adminsupportassociates.com. 

CBE.DCSS Certified by the District of Columbia Government